Returns + Exchanges

At ApnaBacha, we want you to shop with confidence. We understand that sometimes a product may not meet expectations, so we offer a simple and fair return and exchange policy for our customers.

Eligibility for Return & Exchange

Products are eligible for exchange only if they are unused, unwashed, and in their original condition with tags and packaging intact.

Time Frame

You can request an exchange within 3 days of receiving your order.

Non-Returnable Items

For hygiene reasons, some items such as undergarments, sale items, and discounted products may not be eligible for return or exchange unless they are defective.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong item, please contact our customer support within 24 hours of delivery with clear photos of the product.

Exchange Process

To request an exchange, contact our WhatsApp support with your order number and issue details. Our team will review your request and guide you through the next steps.

Refund Policy

We currently do not offer cash refunds. However, we may provide an exchange or store credit depending on the situation.

Delivery Charges

Delivery charges are non-refundable. In case of exchange, re-shipping charges may apply depending on your location.

Quality Check

All products go through a strict quality check before dispatch to ensure the best shopping experience for our customers.

Sale Items

Items purchased on discount or during sale may have limited return or exchange eligibility.

Customer Support

For any return or exchange queries, please contact us via WhatsApp or email provided on our Contact Us page.